Instructions on how to Clock in and out using Telephony
IVR/Telephony clock in and out can used when the mobile app is not working for any reason , like damaged mobile device or no cellphone signals. Agency has been provided with a telephony/IVR number that is required to be called in using the patient/Client’s phone number to validate the visit.
Using the sample table below for employee and patient, to explain the process for clock in and Out
Employee Name | Jared Seth | |
Patient Name | Alex Smith | |
Patient’s Registered Phone number | 615-254-8374 | Patient’s registered phone number is the number entered in the contacts>> patient’s address. |
Allocated Number | 908-775-8273 | This number is provided by Myezcare to the agency for the employees to dial in to clock in and out. |
Employee’s Telephony ID | 7008533171 | Employee/Caregivers phone number registered in the employee detail page on the application |
Employee 4-Digit PIN | 1111 | This 4-digit PIN is saved under the employee detail page and also this same PIN is used by the employee to login to the mobile application. |
Steps for Clock in and Out
- Use the Patient registered phone [ 615-254-8374] to call [908-775-8273]
- On prompt select the language. 1 for English, 2 for Spanish, 3 for Vietnamese.
- On Prompt to enter the 10-mobile number or IVR ID enter your mobile number [7008533171]
- On Prompt to enter 4-digit pin : 1111
- On Prompt for clock-in , press 1
- Visit is completed . Hang up the phone.
Follow the steps 1-6 when clocking out.
Common Error Messages:
- No registered patient found
Verify the patient’s registered phone by contacting office administration under patient’s contact.
- User not found:
Try again by entering the numbers slowly , by giving a short pause between entering you mobile number and PIN
- No visits found
Contact the office administrator to confirm the visit timing.
If the caregiver is not at the patient location or the patient’s phone not working , you can request the IVR Bypass permission from the administrator and follow the instructions below:
- Use the Patient registered phone [ 615-254-8374] to call [908-775-8273]
- On prompt select the language. 1 for English, 2 for Spanish, 3 for Vietnamese.
- The system will prompt the called-in number is not a registered number, Press 1 to Bypass
- On Prompt enter Patient’s account number or the registered phone number.
- On Prompt to enter the 10-mobile number or IVR ID enter your mobile number [7008533171]
- On Prompt to enter 4-digit pin : Enter your 4-digit PIN
- On Prompt for clock-in , press 1
- Visit is completed . Hang up the phone.